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Mathematics redefined: Chris Pope, VP Strategy, ServiceNow, explains why 7 into 9 does go if we use a 7-point plan for service management … https://www.google.com/url?rct=j&sa=t&url=http://diginomica.com/2017/07/17/7-service-management-techniques-avoid-9-digit-losses/&ct=ga&cd=CAIyGzZiMjIxMDU1ZWEyN2YyNGU6ZnI6ZW46RlI6TA&usg=AFQjCNFpD_Y6BCrKv_1whdEF1lnV64QRYQ

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